Privacy Policy

Japa Assist (“we,” “our,” or “us”) is an AI-powered WhatsApp migration assistant designed to help Nigerians navigate international migration, including studying abroad, work visas, and relocation.

If you have questions about this policy, contact us at: hello@japaassist.com

When you interact with Japa Assist via WhatsApp, we may collect:

• Messages you send: The content of your WhatsApp messages, including your migration goals, target countries, budget, and personal circumstances you choose to share.
• WhatsApp identifier: Your WhatsApp phone number, used to maintain conversation continuity and save your profile across sessions.
• Usage data: Timestamps, message frequency, and which migration routes you asked about — to improve our AI responses.

We do not collect: financial information, passwords, government ID details, or any information beyond what you voluntarily share in chat.

We use your information to:

• Provide personalised migration guidance and recommendations
• Maintain context across your conversations (profile memory)
• Improve the accuracy and quality of our AI responses over time
• Detect and flag fraudulent or high-risk migration schemes
• Send you follow-up guidance or updates relevant to your journey (if you opt in)

We do not use your data for advertising, profiling for third-party marketing, or any purpose unrelated to providing migration guidance.

Your conversation data is stored securely in encrypted databases hosted on enterprise cloud infrastructure. We implement industry-standard security measures including:

• Encryption at rest and in transit (TLS 1.3)
• Role-based access controls — only authorised staff can access data
• Regular security audits
• Automated threat monitoring

Your WhatsApp messages pass through Meta's WhatsApp Business API. Please refer to Meta's Privacy Policy for information about how Meta handles message data.

We do not sell, rent, or trade your personal data. We may share data with:

• AI/LLM providers (e.g. Anthropic) to generate responses to your queries — subject to their data processing agreements.
• Infrastructure providers (e.g. cloud hosting, database services) under strict data processing agreements.
• Legal authorities if required by law or to prevent harm.

All third-party providers are contractually bound to protect your data.

We retain your conversation data and profile for up to 24 months from your last interaction to maintain continuity of your migration journey.

You may request deletion of your data at any time by messaging us on WhatsApp with “DELETE MY DATA” or by emailing hello@japaassist.com. We will process deletion requests within 30 days.

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the data we hold about you.
• Rectification: Ask us to correct inaccurate data.
• Erasure: Request that we delete your personal data.
• Restriction: Ask us to limit how we use your data.
• Portability: Receive your data in a machine-readable format.
• Objection: Object to certain types of processing.

To exercise any of these rights, email hello@japaassist.com.

Japa Assist is not intended for users under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

This website (japaassist.com) may use cookies and analytics tools to understand how visitors use our site. This does not affect data collected through WhatsApp. You can disable cookies through your browser settings at any time.

We may update this Privacy Policy from time to time. We will notify users of significant changes by posting a notice on our website and/or sending a WhatsApp message to active users. Your continued use of Japa Assist after changes constitutes acceptance of the updated policy.

For any privacy-related questions, requests, or concerns:

• Email: hello@japaassist.com
• WhatsApp: Message “PRIVACY” to our WhatsApp number